More Info

Security

IMPORTANT INFORMATION ABOUT ONLINE SECURITY: Roma Bank will never ask you to confirm personal information such as your account number, PIN, ID or password via e-mail or other electronic form. For your protection, do not respond to an e-mail, message or website asking for your personal information. If you are concerned that you have received a fraudulent e-mail or message or may have disclosed confidential information please contact Roma Bank at 888.440.ROMA (888.440.7662) or send an e-mail to esupport@romabank.com.

Security Upgrades
During the online banking upgrade, several changes have been made to the security systems. After your ID and password have been updated you will be prompted to create several security upgrades. It is only required that you create three (3) new challenge questions.

Challenge Questions (Required)
You must create a series of challenge questions which you will be prompted to use in the event you choose this method or are unable to use the one-time access methods below. Correctly responding to the question prompts will allow access to online banking.

Additional Security Settings
The additional settings are optional, but it is strongly suggested you take a few moments to complete these security enhancements. A one-time access code is a security feature that will be used whenever you access your accounts from an unregistered or public device or when you need assistance obtaining a password. This access code can be provided to you via any of the following three (3) methods:

• Text Message - You may designate one or more text capable phones to receive a one-time access code. You will be prompted to input this code when selecting this method.
   
• Automated Call - You may designate one or more telephone numbers to receive an automated call providing a one-time access code. You will be prompted to input this code when selecting this method.
   
• Email - You may designate one or more email addresses to receive a one-time access code. You will be prompted to input this code when selecting this method.

Designating your Computer
The first time you sign-in, you will be asked to designate the computer as either Public or Private (all default to Public). A Public computer is used by several individuals or is in an unsecured location (e.g., an office workstation). A Private computer is a personal, password protected device kept in a secured location (e.g., your home PC). By designating a device as public, in addition to your ID and password, you will be required to use one of the above defined security methods to access your accounts. A device designated as Private will install an identification code on the computer, which will be used as validation each time you log in with your ID and password. (Note: some security settings/programs may prevent installation of the security device and will be treated as public for log in purposes.)