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Online Banking Services

SECURITY CONSUMER BUSINESS BUSINESS RISK ASSESSMENT FAQ MOBILE BANKING


Frequently Asked Questions

How do I enroll for Online Banking?
How do I enroll for Mobile Banking?
How long will it take to be approved for Online Banking?
How do I sign an Online Agreement?
What Customer ID and Password do I use the first time I log in after being approved for online banking?
What is the difference between “public” computer and “private”?
Why do I have to keep entering a verification code to log in?
Can I set up more than one “private” computer if I need to do so?
What are the Security Settings and which are required?
What can I do if I forgot my Password?
How do I add a new account to my Online Banking?
Can I delete a closed account off my online banking home page?
I have two of the same type of accounts. How can I tell them apart easily?
Can I make loan payments online?
How do I view an image of a cleared check?
What is the Fee for the Bill Pay Service?
How do I edit transaction descriptions?



How do I enroll for Online Banking?


Click on the “New User?” link on our home page and complete the online banking registration. In order to complete your online banking enrollment Roma Bank must have a signed online agreement on file.
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How do I enroll for Mobile Banking?


You must be enrolled in Online banking to use Mobile Banking. Simply download the free mobile App and use your current Online Banking Customer ID and password to log in.
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How long will it take to be approved for Online Banking?


You will receive an email confirmation once your registration is successfully submitted. When your registration is approved an email will be sent letting you know you may now log in and use Online Banking. This typically takes 1 ? 2 business days provided there is a signed online agreement on file.
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How do I sign an Online Agreement?


You may visit any branch location to sign and complete the Online Agreement. We will also email one to you upon your registration if we do not have one already on file.
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What Customer ID and Password do I use the first time I log in after being approved for online banking?


The first time you log you must use your default Customer ID and the last four digits of your social security number as your password. You will then be prompted to create an individual Customer ID and a new password. If you do not know your default Customer ID you may contact any branch for assistance.
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What is the difference between “public” computer and “private”?


A “public” computer is a computer that can be used by others, such as a library or an office computer. A “private” computer is one that only you have access to, such as your home PC. For your safety, it is strongly recommended that all devices that are not otherwise secured should be designated as “public” - this will require an added security feature, or a “one-time pass code”, to be entered each time you attempt to log in. A “private” computer will only require that you enter your user name and password to log in. (Please note some security programs will prevent access as a “private” computer, even if designated.)
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Why do I have to keep entering a verification code to log in?


Any computer designated as “public” requires additional verification. Setting a computer as “private” should alleviate this problem. Make sure the computer is secured before electing to establish as “private”. (See instructions for more details)

This may be a security setting within your PC or a security program installed in your PC or within your browser. Consult with your security provider prior to making adjustments to your security settings.

In addition, this appears to be an issue with Internet Explorer 9 automatically deleting your cookies every time you shut down your computer. That is why you are not recognized the next time you try to log in to Online Banking and you have to enter the verification code again. To fix this just follow the steps below.

  • Tools icon on the upper right side (looks like a gear wheel).
  • Select Internet Options from the drop down list.
  • In the Browsing history section, uncheck the “Delete browsing history on exit” checkbox.
  • Click on the Privacy tab.
    • Click the “Advanced” button
    • Select the “Override Automatic Cookie Handling” checkbox.
    • Select “First Party Cookies” and “Third Party Cookies” radio buttons, if needed.
    • Select the “Always Allow Session Cookies” checkbox.
    • Click the OK button.
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Can I set up more than one “private” computer if I need to do so?


Yes. You can set multiple private computers.
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What are the Security Settings and which are required?


Upon your initial log-in, you will be required to complete several security settings. Please see the Security Feature page for more detail.
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What can I do if I forgot my Password?


If you do not remember your password you may click on the link "I cannot access my account". This will prompt you to enter your phone number and User ID. A temporary password will then be sent to you via text if the number is text enabled or via a voice call if the phone number is not. The phone number you use must be registered as a security number prior to using this feature. To add or verify your security phone numbers please visit the User Profile tab in Online Banking.
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How do I add a new account to my Online Banking?


Newly opened accounts will appear on online banking automatically, typically 2-3 business days after the account is opened. If you do not see an account online after 2-3 business days you may send a secure email through Secure Support and provide the requested account number. You may also contact any Branch Office.
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Can I delete a closed account off my online banking home page?


In the My Profile link you are able to enable and disable accounts you wish to see or not see. You will just need to click on the Account Nicknames link.
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I have two of the same type of accounts. How can I tell them apart easily?


Account names will default to the type of account, i.e. Truly Free Checking or Statement Savings. You may designate an account nickname under My Profile/Account Nicknames to make accounts easier to identify.
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Can I make loan payments online?


Yes. Loan Payments may be made by clicking on the Move Money button on the top menu.
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How do I view an image of a cleared check?


Check images are available by clicking on the underlined check number in your online register. Images are not available for items presented electronically.
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What is the Fee for the Bill Pay Service?


Processing payments using the online Bill Pay service is free for Consumers, no matter how many bills you pay.
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How do I edit transaction descriptions?


Using the free Financeworks feature allows you to edit transaction descriptions and keep track of personal spending. In addition, you can use this feature to put all your account balances in one place. No more logging into all your different financial institution websites, you can get all your information right here.
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